bt11's Privacy Policy
Protecting your personal information is our highest priority. This policy explains in detail how bt11 collects, processes, and stores your information.
Our Privacy Commitment
General Overview
bt11 ("we", "our", "platform") is an online casino and betting platform operating in Bangladesh. This privacy policy ("policy") applies to users ("you", "user") of bt11's website and services. This policy explains what information we collect, why we collect it, how we use it, and how we keep your information secure.
By using bt11's services, you are considered to have accepted the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform. This policy may change from time to time, and you will be properly notified of any changes.
Who This Policy Applies To
This privacy policy applies to the following individuals:
- Anyone who visits the bt11 website
- Registered members and active players on bt11
- Anyone who has contacted the bt11 support team
- Anyone who has participated in bt11 promotional offers
bt11 is a platform for those aged 21 and above only. Information from minors is not knowingly collected.
What Information We Collect
Information Provided Directly
When you register on bt11 or use our services, the following information may be collected:
- Full name and date of birth
- Email address
- Residential address
- National ID or passport number (for identity verification)
- Preferred payment method details (bKash, Nagad, Rocket, Upay)
- Transaction history and amounts
- Details of communications with the support team
Automatically Collected Information
The following information may be collected automatically while you use bt11:
- IP address and device identifier
- Browser type and version
- Operating system information
- Pages visited and links clicked
- Session duration and activity logs
- Information obtained from cookies and similar tracking technologies
- Gaming activity and betting history
Cookies and Tracking Technologies
bt11 uses cookies and similar technologies. Cookies are small data files stored on your device that help improve the functionality of our platform. We may use the following types of cookies:
- Essential Cookies: Required for the basic operation of the platform.
- Functional Cookies: For remembering your preferences and settings.
- Analytics Cookies: To help improve the quality of the platform's services.
- Security Cookies: For fraud prevention and account protection.
You can control cookies by changing your browser settings, however disabling certain cookies may limit platform functionality.
How We Use Information
Purposes of Using Information
bt11 uses collected information for the following purposes:
- To complete account registration and identity verification
- To process and verify financial transactions
- To provide and manage gaming services
- To provide customer support
- To distribute promotional offers and bonuses
- To prevent fraudulent activity and ensure security
- To fulfill legal and regulatory obligations
- To improve platform quality and services
- To monitor responsible gaming
- To send users relevant information and updates
Legal Basis for Processing Information
bt11 processes your information on the following legal bases:
- Contractual Necessity: To fulfil the service agreement.
- Legal Obligation: To comply with applicable laws and regulations.
- Legitimate Interest: To prevent fraud and ensure security.
- Consent: Where you have given explicit consent.
Protection of Your Information
Security Measures
bt11 uses industry-standard security technologies to keep your personal and financial information safe. Our platform uses SSL encryption technology, which keeps all your transactions and data transfers fully secure. The following security measures have been implemented:
- All data transmission secured with 256-bit SSL/TLS encryption
- Encryption technology used for stored data
- Regular security audits and vulnerability testing
- Access controls and two-factor authentication
- Suspicious activity detection and prevention systems
- Data protection training for staff
However, no data transmission over the internet is entirely risk-free. We are committed to ensuring the highest level of protection, but absolute security cannot be guaranteed.
Data Retention Period
bt11 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:
- Account Information: For the entire period the account is active and for a specified period after closure as required by legal obligations.
- Financial Transaction Records: For the period determined by applicable financial laws and regulations.
- Gaming History: For a specified period for dispute resolution and regulatory requirements.
- Communication Records: For a defined period for support-related purposes.
Policy on Sharing Information
Circumstances for Sharing Information
bt11 does not sell your personal information to third parties. However, information may be shared in the following specific circumstances:
- Payment Processors: With payment service providers such as bKash, Nagad, Rocket, and Upay for processing transactions.
- Service Providers: Game developers and technology partners who assist in operating the platform.
- Legal Authorities: To comply with applicable law, court orders, or government directives.
- Fraud Prevention: With organisations that assist in detecting and preventing fraudulent activity.
All third-party partners are required to comply with our data protection standards and may use the information received only for the specified purpose.
International Data Transfers
In some cases your information may be processed or stored on servers outside Bangladesh. In such cases we ensure that internationally recognised data protection standards are followed and that appropriate safeguards for your information are in place. When sharing information with third parties we ensure appropriate contractual protections.
Your Rights Regarding Your Information
Right to Access Your Information
You may request a copy of the personal information bt11 holds about you at any time. To make this request, contact our support team.
Right to Correct Your Information
If there are any errors or inaccuracies in your information, you may request that they be corrected. We will make the necessary changes as quickly as possible.
Right to Delete Your Information
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
In certain cases you may object to the processing of your information, particularly where it is used for marketing purposes.
Right to Data Portability
You may request your information from bt11 in a structured, easily readable format.
Right to Withdraw from Marketing Communications
You may request to stop receiving promotional communications from bt11 at any time. Essential account-related communications will continue.
How to Exercise Your Rights
Contact us to exercise any of the rights described above. We will process your request promptly upon receipt. Some information may be required for identity verification purposes. In certain cases, legal obligations may prevent us from fully fulfilling a request — in such cases, we will explain the reason.
Additional Policies
Identity Verification & KYC Process
bt11 follows a Know Your Customer (KYC) process to prevent financial crime and ensure platform security. As part of this process, the following information may be requested:
- Photo of a government-issued ID (National ID card or passport)
- Bank statement or proof of ownership of a payment account
- Relevant documents for address verification
This information is stored with the highest level of security and is used solely for verification purposes.
Responsible Gaming & Data Protection
bt11 places the highest importance on responsible gaming. To this end, we monitor gaming activity and work to identify signs of problematic behaviour. This data is used solely for the wellbeing of the user — not for marketing or sharing with third parties. To learn more about responsible gaming, visit our Responsible Gaming page.
Your Responsibility for Account Security
You also have certain responsibilities when it comes to the security of your account:
- Keep your login credentials (username and password) confidential and do not share them with anyone.
- Use a strong and unique password and change it regularly.
- Log out properly after logging in from a public or shared device.
- If you notice any suspicious activity, notify our support team immediately.
- Keep your account information up to date at all times.
Third-Party Links & Services
The bt11 platform may contain content from third-party game providers (such as PG Soft, Pragmatic Play, JILI, Spribe). These third parties have their own privacy policies, and bt11 is not responsible for your interactions with those services. bt11 is only responsible for information collected on its own platform.
Policy Updates & Changes
Process for Policy Changes
bt11 reserves the right to modify or update this privacy policy as needed. For any significant changes, we will take the following steps:
- The "Last Updated" date at the top of the page will be changed.
- Registered users will be notified by email of any important changes.
- A notification will be displayed on the platform.
If you continue to use the platform after a policy change, you will be considered to have accepted the updated policy. We therefore recommend reviewing this policy regularly.
Dispute Resolution
For any dispute or complaint relating to this privacy policy, please contact our support team first. We take all complaints seriously and work to resolve them as quickly as possible. bt11 is committed to resolving all privacy-related concerns in a fair and transparent manner.
Have a privacy-related question?
If you have any questions or concerns about this privacy policy, please get in touch with us. Our support team is always ready to assist you.
To learn more about us, visit our About Us page.